Voices of Experience - PFAC Podcast
Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care.
Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare.
Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.
We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more.
PFAC Mission
The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital.
PFAC Vision
Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.
Value Statement
We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality.
Episodes
24 episodes
Improving Care: PFAC Involvement in the Colonoscopy Reduction Revisit Workgroup
In this episode of the Voices of Experience podcast, host Amber Washington engages with leaders from the Digestive Diseases Institute at Tampa General Hospital to discuss their innovative work on reducing outpatient colonoscopy revisits. The co...
A New Chapter: Introducing the NEW PFAC Executive Committee
In this episode of the Voices of Experience podcast, host Amber Washington introduces the new Patient Family Advisory Council (PFAC) executive committee members. The discussion revolves around their personal experiences with Tampa General Hospi...
Inside the Transplant Institute: The Journey of Kidney Transplantation with Dr. Anthony Watkins
In this episode of the Voices of Experience podcast, host Amber Washington speaks with Dr. Anthony Watkins, a transplant surgeon at Tampa General Hospital. They discuss the critical role of patient voices in healthcare, the importance of kidney...
Think Ambulatory First: A Conversation on PFAC Collaboration & Engagement with Dr. Asa Oxner and Sandra Genao
In this episode of the Voices of Experience podcast, host Amber Washington engages with Dr. Asa Oxner and Sandra Genao to discuss the critical role of patient voices in healthcare innovation, particularly through the Think Ambulatory First init...
Injured in the Line of Duty - "My Real Life Trauma Story" with Carlos Brito
In this compelling episode of Voices of Experience, host Amber Washington, speaks with Advisor Carlos Brito, a Sergeant with the Hillsborough County Sheriff’s Office, as he shares his real-life trauma story after being struck by a car while on ...
Lipedema Awareness: “It’s Not Obesity, It’s Lipedema” with Julie Quinn
In honor of Lipedema Awareness Month, this episode of Voices of Experience features advocate and patient Julie Quinn, who shares her personal journey living with lipedema—a misunderstood and often misdiagnosed condition.Julie opens up ab...
Reflections & Highlights: A Look Back at Season 2 (Episodes 1–5) with Vincent A. Lanci
In this special recap episode of Voices of Experience, guest host Vincent A. Lanci returns to reflect on the first half of Season 2, offering key takeaways and personal insights from Episodes 1 through 5. From the power of story...
The Importance of Primary Care and How It Saved My Life with Kyle Pukylo
In this deeply personal episode of the Voices of Experience podcast, host Amber Washington sits down with Advisor Kyle Pukylo, a dedicated Patient and Family Advisory Council (PFAC) advisor at Tampa General Hospital, who shares how a routine pr...
Compassion in Healthcare with Tiffany Brown and Megan Lenahan
In this powerful episode of Voices of Experience podcast, host Amber Washington sits down with leaders Tiffany Brown and Megan Lenahan from Tampa General Hospital to explore the topic of compassion in healthcare.Inspired by the gr...
Navigating Life as NICU and Twin Parents with Justin and Kim Park
In this heartfelt episode of the Voices of Experience podcast, host Amber Washington sits down with Justin and Kim Park, who share their powerful journey of navigating life as parents of a son who spent time in the Jennifer Leigh Muma ...
The Impact of Quality and High Reliability in Healthcare with Dr. Peggy Duggan and Dr. Laura Haubner
In this episode of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Dr. Peggy Duggan, Chief Medical Officer and Chief Physician Executive, and Dr. Laura Haubner, Chief Quality Officer, t...
Life as Kidney Transplant Donors with Michael and Debbie Lundberg
In honor of National Donate Life Month, this powerful episode of Voices of Experience highlights the inspiring journey of Advisors Michael and Debbie Lundberg, living kidney donors who turned personal compassion into a life-savi...
Transforming Care Through Patient Voices: The PFAC Legacy at TGH — Season 1 Finale
In the season finale of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Lara Klick, Patient Experience Officer, and Kristen Kellar, Manager of Patient and Family Engagement. Together, t...
Patient-Centered Care Beyond the Clinic: Financial Assistance Resources at TGH
In this episode of the Voices of Experience podcast, host Amber Washington sits down with Betsy Delgado, a Financial Assistance Specialist at Tampa General Hospital, to explore the vital role of financial support in patient care. Betsy...
Behind the Scenes: A Look Back at the Latest Episodes of the Voices of Experience Podcast
In this special episode, advisor Vincent Lanci reflects on the powerful themes and stories from episodes 5–7 of the Voices of Experience podcast, showcasing the impact of patient...
Empowering Patient Voices: Tampa General Hospital Leaders Engage the PFAC to Drive Meaningful Change
In this episode, host Amber Washington talks with TGH leaders Amy Matthews and Kristin Maier about their work with the Inpatient Holds Steering Committee and how it’s enhancing patient care in the emergency department. They discus...
From Patient to Advisor: A Father's Strength and a Son's Resilience in the Fight Against COVID-19
In this heartfelt episode of the Voices of Experience podcast , host, Amber Washington, speaks with father and son, Randy and Andrew Chambers, as they share their profound journey through Tampa General Hospital. Andrew reflects on his ...
From Theme Park to Treatment Plan: Advisor Matthew Peeples’ Unforeseen Journey to Tampa General Hospital
In this episode of the Voices of Experience podcast, host Amber Washington sits down with PFAC advisor Matthew Peeples, whose magical day at Disney took a dramatic turn with a life-altering seizure on I-4. This pivotal moment led Matth...
Weathering the Storm: Tampa General Hospital's Unwavering Support for Patients During Hurricanes
In this episode of Voices of Experience, host Amber Washington takes a closer look at how Tampa General Hospital (TGH) goes above and beyond to prepare for and respond to hurricanes like Helene and Milton. From cutting-edge technology ...
Advisor vs Volunteer: Understanding the Difference and Their Impact on Patient Care
In this episode of the Voices of Experience podcast, host Amber Washington explores the key differences between an advisor and a volunteer in a healthcare setting. While...
Behind the Scenes: A Look Back at the First Episodes of the Voices of Experience Podcast
In this special episode, we take you behind the scenes of the first three episodes of the Voices of Experience Podcast. Get an inside look at the creation, inspiration, and impactful conversations that have shaped the series so far. From highli...
Championing Accessibility: A Conversation with Justin Stark, ADA Coordinator at Tampa General Hospital
In this episode of the Voices of Experience podcast, we are joined by Justin Stark, ADA Coordinator at Tampa General Hospital. Justin discusses his role in ensuring that the hospital remains accessible to all patients...
Leaders of the Women’s Institute and Muma Children’s Hospital at Tampa General Hospital
We’re excited to bring you an insightful conversation with two leaders shaping the future of healthcare at Tampa General Hospital:Amanda Holbrook – Director of Patient Services for the Women’s Institute at Tampa General Hospital...
Welcome to the Voices of Experience Podcast
Welcome! The highly anticipated first episode of the Voices of Experience Podcast from Tampa General Hospital's Patient and Family Advisory Council (PFAC) is here!This week, we set the stage for an incredible season to come....