Voices of Experience - PFAC Podcast
Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care.
Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare.
Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.
We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more.
PFAC Mission
The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital.
PFAC Vision
Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.
Value Statement
We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality.
Voices of Experience - PFAC Podcast
The Impact of Quality and High Reliability in Healthcare with Dr. Peggy Duggan and Dr. Laura Haubner
In this episode of Voices of Experience podcast, host Amber Washington sits down with Tampa General Hospital leaders Dr. Peggy Duggan, Chief Medical Officer and Chief Physician Executive, and Dr. Laura Haubner, Chief Quality Officer, to explore what it truly means to deliver quality and high reliability in healthcare.
They discuss how these principles are more than just operational goals; they are the foundation of Tampa General Hospital’s culture. By embedding quality and high reliability into every level of care, TGH is shaping a safer, more consistent, and compassionate patient experience. This episode highlights the power of strong leadership, clear systems, and a relentless commitment to doing what’s right for patients, every time.
Head to our website to learn more about the PFAC: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories
Follow on social media @voicesofexperiencepfac