Voices of Experience - PFAC Podcast
Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care.
Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare.
Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.
We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more.
PFAC Mission
The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital.
PFAC Vision
Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.
Value Statement
We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality.
Voices of Experience - PFAC Podcast
Patient-Centered Care Beyond the Clinic: Financial Assistance Resources at TGH
In this episode of the Voices of Experience podcast, host Amber Washington sits down with Betsy Delgado, a Financial Assistance Specialist at Tampa General Hospital, to explore the vital role of financial support in patient care. Betsy shares her journey to TGH, the wide range of services offered by the Financial Assistance Department, and how her team helps patients focus on healing rather than financial stress. From Medicaid, the Marketplace insurance program to the Hillsborough County Medical Assistance program, discover how TGH ensures that every patient has access to the care they need. Whether you’re a patient, navigating a medical emergency, or simply seeking clarity about available resources, this episode highlights TGH’s commitment to holistic, patient-centered care. Tune in to learn more about the programs available and how TGH goes beyond clinical care to support its patients.
Open Enrollment Dates for Marketplace Insurance Program:
November 1, 2024 - December 15, 2024 (coverage starting January 1, 2025)
December 16, 2024 - January 15, 2025 (coverage starting February 1, 2025)
Financial Assistance Department Resources:
Phone number: (813) 844-8084
Email: navigators@tgh.org
https://www.tgh.org/patients-visitors/billing-insurance/health-insurance-marketplace-assistance
https://www.tgh.org/patients-visitors/billing-insurance/financial-assistance-information
Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories
Head to our website to learn more about the PFAC: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
Follow on social media @voicesofexperiencepfac