Voices of Experience - PFAC Podcast
Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care.
Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare.
Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.
We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more.
PFAC Mission
The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital.
PFAC Vision
Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.
Value Statement
We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality.
Voices of Experience - PFAC Podcast
Improving Care: PFAC Involvement in the Colonoscopy Reduction Revisit Workgroup
In this episode of the Voices of Experience podcast, host Amber Washington engages with leaders from the Digestive Diseases Institute at Tampa General Hospital to discuss their innovative work on reducing outpatient colonoscopy revisits. The conversation highlights the importance of patient education, the role of the Patient and Family Advisory Council (PFAC), and the successful outcomes achieved through collaboration and quality improvement initiatives. The leaders share their experiences, insights, and the recognition they received for their impactful work, emphasizing the significance of the patient voice in healthcare.
Chapters:
00:00 Introduction to Voices of Experience Podcast
01:26 Meet the Leaders of Digestive Diseases Institute
03:22 The Colonoscopy Reduction Project: Identifying the Issue
05:47 Patient Education: Enhancing the Experience
08:21 Standardizing Patient Education and Discharge Calls
10:43 Pre-Procedure Education: Preparing Patients for Colonoscopy
13:39 Recognition and Accolades for the Project
17:09 The Importance of Patient Voice in Healthcare
20:32 Final Thoughts on Patient-Centered Care
🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
Takeaways:
-The colonoscopy reduction project significantly improved patient outcomes.
-Patient education was identified as a critical area for improvement.
-Standardizing processes across units enhanced patient care.
-Engaging nurses in patient education led to better understanding.
-Discharge calls were implemented to reinforce patient education.
-Utilizing technology like MyChart improved patient access to information.
-Collaboration with PFAC was essential for project success.
-Recognition at conferences highlighted the project's impact.
-Listening to patients is crucial for effective healthcare delivery.
-The patient voice should always be at the center of care.
"We cut the revisit rate in half!"
"We received a QI macros blue ribbon!"
"PFAC was a vital part of our success."
🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories
Follow on social media @voicesofexperiencepfac
