Voices of Experience - PFAC Podcast
Welcome to the Voices of Experience podcast, a podcast dedicated to sharing powerful stories from patients and their families, showcasing the importance of patient-centered care.
Presented by Tampa General Hospital's Patient and Family Advisory Council, each episode dives deep into real-life experiences, offering insights into the challenges, triumphs, and transformative moments in healthcare.
Join us as we explore the human side of medicine, where empathy, collaboration, and care are at the heart of every story. Whether you're a patient, a healthcare provider, or simply interested in the stories that shape our medical community, the Voices of Experience podcast offers a unique perspective on the journey to healing and hope.
We are always looking to grow and add more advisory councils. So far, we have advisory councils the following areas: Cancer Inst., Women's Inst. Children’s Hosp., Rehabilitation Services, Digestive Diseases Inst., Neuroscience Inst., Story Corps and so many more.
PFAC Mission
The mission of the Patient and Family Advisory Council is to be a passionate advocate for communication and collaboration between patients, families, caregivers, and healthcare providers to promote an exceptional patient experience at Tampa General Hospital.
PFAC Vision
Our vision is to continually improve the patient experience through the delivery of the highest standards of comprehensive and compassionate care at Tampa General Hospital.
Value Statement
We will communicate constructive ideas, thoughts, and philosophies efficiently and with total neutrality.
Voices of Experience - PFAC Podcast
Think Ambulatory First: A Conversation on PFAC Collaboration & Engagement with Dr. Asa Oxner and Sandra Genao
In this episode of the Voices of Experience podcast, host Amber Washington engages with Dr. Asa Oxner and Sandra Genao to discuss the critical role of patient voices in healthcare innovation, particularly through the Think Ambulatory First initiative. They explore how this initiative addresses capacity challenges in hospitals by providing care in ambulatory settings, enhancing patient experiences, and fostering collaboration with the Patient Family Advisory Council (PFAC). The conversation highlights the importance of education, patient advocacy, and the use of simulations to better understand patient journeys and improve healthcare delivery.
Chapters
00:00 The Importance of Patient Voices
02:49 Think Ambulatory First Initiative
05:55 Patient Experience and Feedback
09:09 Education and Team Engagement
12:08 Patient Advocacy and Self-Advocacy
14:48 Collaboration with PFAC
18:03 Simulations and Understanding Patient Journeys
27:05 The Value of Patient Perspectives
🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
Takeaways
-The patient voice is essential for effective healthcare innovation.
-Think Ambulatory First addresses hospital capacity challenges.
-Patient feedback is crucial for improving healthcare programs.
-Education for healthcare teams is vital for program success.
-Patients should be empowered to advocate for their own care.
-Collaboration with PFAC enhances program development.
-Simulations help staff understand patient experiences better.
-Realistic patient scenarios improve healthcare delivery.
-Engaging patients in program design leads to better outcomes.
-Continuous communication is key to patient-centered care.
🚀 Get involved here: https://www.tgh.org/patients-visitors/patient-and-family-advisory-council-pfac
"You are your best advocate." "Having PFAC helps us be realistic."
Share your TGH Patient Experience story:
https://www.tgh.org/patients-visitors/recognition-compliments-and-stories
Follow on social media @voicesofexperiencepfac
